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Privacy and Cookie Policy

Privacy Policy

We know, no one likes reading the small print! However, please do check out this Privacy Policy carefully before accessing or using our website. This Privacy Policy informs you how we collect and use the personal information (“Personal Data”) you provide in your dealings with ‘Love to b’.

Last Updated 29/11/2017

Why we collect your Data

Why we collect your Data

We want to give you the best possible experience when shopping on www.lovetob.co.uk,the data we hold about you helps us to understand if our website is performing well for you on different devices. We also use data to understand where our customers are coming from so we can understand if advertising works for us. When customer orders we use your name and address details to process orders. This data is saved on our website and on our office machines for the active order and for historical purposes.

How we collect your data

How we collect your data

We do this in a number of ways, including such as Google Analytics which stores cookies on your device. We take care with your Data and take steps to protect it.

When you makes a purchase from our website we retain your order confirmation which includes your name, address, email and telephone number and your order details on a web server with a firewall and on which are firewall protected emails on our office computers. We keep this data so our customers can view previous orders and we can track back to an orders where needed.

  • We will never share your data other than the address with Royal Mail
  • We will never retain payment information. That is handled by Stripe or Paypal, depending on the payment method you choose.
  • We will never sell or monetise your data
  • We work to give you control over your data and preferences
  • We confirm that we will store everything we hold about you securely

If you would like to have some or all of your data removed please contact us and we will delete it.

How we use your data - Paypal

How we use your data – Paypal & Stripe

‘Love to b’ uses WooCommerce to process your shopping basket. Please note that we do not collect or process your credit or debit card details ourselves. Our default payment processing service provider is Stripe Payments Europe Ltd (‘Stripe’), with the option for you to use PayPal (Europe) Ltd (‘PayPal’) at checkout by selecting their service. Both these payment service providers collect and process card details on our behalf, governed by their respective terms and conditions. See https://stripe.com/gb/privacy and https://www.paypal.com/us/webapps/mpp/ua/privacy-full for more information. The use of a Stripe and PayPal integration means that all payments are PCI compliant.

Cookies and Google Analytics

Cookies and Google Analytics

Cookies stored on your computer or device will be used to help understand how you found lovetob.co.uk and if we can understand ways to enhance your shopping experience once on our website.

Contact forms and completed orders

Contact forms and completed orders

Custom enquires sent by email and order details and your account password are encrypted and kept on our web server. Your email, name, address telephone number are also held on our office computers for historical purposes.

We also keep this data so we can review errors and use for our book keeping.

The reason we keep this data in these places is so a customer can order again through their account or contact us to review an old order. Any printed address labels not used for shipping will be destroyed.

We never have and never will share data with any third parties.

Our duty and your right to remove your data.

Our duty and your right to remove your data.

If for any reason there was a data breach of any kind we would advise you straight away. If you would like to remove your data from our webserver and studio laptops please contact us and we will do so as a matter if urgency.

Data storage

Data storage

When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it.

These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

When not required, the paper or files should be kept in a locked drawer or filing cabinet

Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer.

Data printouts should be shredded and disposed of securely when no longer required.

Data should be protected by strong passwords that are changed regularly and never shared between employees.

If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.

Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.

Servers containing personal data should be sited in a secure location away from general office space.

Data should be backed up frequently.

All servers and computers containing data should be protected by security software and a firewall.

Privacy Policy of

Privacy Policy of

Owner and Data Controller

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our Site.

Cookies on this website

Please find information below on the cookies that our website stores on your computer. We use both session cookies and persistent cookies.

Cookie Name Description Session
wordpress_ WordPress cookie for a logged in user. Session
wordpress_logged_in WordPress cookie for a logged in user. Session
wordpress_test_cookie WordPress test cookie. Session
wp-settings-time- WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface and possibly also the main site interface. 1 Year
wp-settings- Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface and possibly also the main site interface. 1 Year
PHPSESSID To identify your unique session on the website. Session

The online shop is powered by WooCommerce, which uses the following cookies:

Cookie Name Description Session
woocommerce_cart_hash This cookie enables the functionality of our shopping cart. Session
woocommerce_items_in_cart This cookie remembers items you have put in your shopping cart. Session
wp_woocommerce_session_ Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. Session