• Banner Test

Privacy and Cookie Policy

Privacy Policy

In this policy, unless it is obvious that they have some other meaning, the words “we”, “our” and “us” refers to lovetob.co.uk and its owner(s) Love to b Skincare Ltd.

We respect your privacy.

This privacy policy outlines how we may collect, store and use information about you. This privacy policy goes together with our terms and conditions document, so please ensure you read this privacy policy and our terms and conditions document before using our website. If you do not understand and agree to abide by this privacy policy and our terms and conditions you must cease use of this website immediately.

This privacy policy applies to our website. We may link to other websites which we have no control over. You must therefore check the privacy policy of any third party website before continuing to access it.

If you require any clarification about our privacy policy please email info@lovetob.co.uk.

Data controller

This website (lovetob.co.uk) is run by Love to b Skincare Ltd. For the purpose of the data protection act, the data controller is Love to b Skincare Ltd. Further information about the data controller is as follows:

Registered address: Units 6 & 7 Ringwood Trading Estate, Christchurch Road, Ringwood, Hampshire, United Kingdom, BH24 3BB
Contact e-mail address: info@lovetob.co.uk

The information we may collect from you and how it’s used

Various information and data may be collected, stored and used by us. Such information may include;

  • Any information you enter into forms which are located on our website. These forms may email the information you enter to us, stores it in a database for us to view, or both. From time to time we may also include forms which are presented within an iframe on one of our web pages, which means the form itself is hosted on another server and the information you enter is processed and stored by them.
  • From time to time we may ask for your feedback or to complete surveys to help us. We may store the information you provide for future reference and use it for marketing purposes.
  • Any contact you make with us may be recorded and stored for future reference and use.
  • We may store, process, share and analyse information on how you browse and use our website. We may use third party software and programs (such as Google Analytics) to help us collect, store, share and analyse your browsing habits. Information stored about your browsing may include (but are not limited to); your browser software, operating system, IP address, pages visited, duration of visit, links clicked and location data. We may use this information to help us with marketing, diagnosing technical issues and improving our services.
  • We will store information about the items you purchased and may use this information for marketing purposes

We may also use a cookie file to find out information about your general internet use. The cookie file will be stored on the hard drive of your computer and enables us to deliver a more personalised service to our users by finding out information such as audience size, audience demographics, audience preferences, and to recognise you when you return to our website.

Cookies may be refused by disabling them in your browser. It should be noted that certain areas and features of our website may not be accessible or functional if you disable cookies in your browser.

For further information about our policies on cookies, see further down this document.

Information discloser

Your information may from time to time be accessed by and disclosed to third parties.

  • Your information may be accessed and used by organisations which we use to operate our business, such as payment gateways, suppliers, delivery companies and support services.
  • We may use third party software or programs which store information about how you use our website. This information is collected and stored by third parties and may be used and accessed by them.
  • We may display forms for you to fill out which are created by third parties and help us with marketing purposes. The information you enter into these forms may be accessed and used by the third party.
  • We may hand over information we have about you to comply with any legal obligation.
  • We may exchange information about you with third parties to help reduce fraud and protect credit risks.
  • We may provide your information to potential buyers of this business or its assets.

Where your information is stored

The information we collect from you may be stored in a location outside the United Kingdom or the European Union. It may be accessed and used by international organisations which we use to operate our business, such as payment gateways, suppliers, delivery companies and support services. By using our website you agree to allow third parties to access and use your information.

We take reasonable steps to keep your information secure, but unfortunately any information transferred and stored on the internet is not 100% secure. We therefore cannot guarantee the security of the information you provide to us. You must only continue to use our website if you understand and agree that although we’ll make efforts to keep your information secure, we are not liable for any breach in security of your information.

Your rights and access to information

You have the right to request for your information not to be used for marketing purposes. If you would not like your information to be used for marketing purposes please make a request via email to info@lovetob.co.uk.

You have the right to access information we may hold about you. You can make a request for access to the information by emailing info@lovetob.co.uk. Please note that such requests will incur a fee payable by you to meet the administration costs in providing the information.

Changes to this policy

This privacy policy may change without prior notice, so you must the policy each time you visit to ensure you still agree to it. If you do not agree in full to this privacy policy you must cease use of the website.

Cookie Policy

This Cookie Policy outlines to you what “cookies” are, why they are used, how we use them and how you can disable them in your browser if desired. Please be aware that if you disable cookies in your browser there may be areas and aspects of our website which will not work as expected.

This cookie policy should be read alongside our above privacy policy so you fully understand how and why we use cookies and the additional information we may collect from you. If you do not fully understand and agree with our cookie and privacy policies you must cease use of our website immediately.

Please also read our terms and conditions. You must understand and agree to abide by our terms and conditions to use our website.

If you require any clarification about our cookie policy please email info@lovetob.co.uk.

Cookies – what are they?

Cookies are small text files which are stored on your computer’s hard drive. They can be used by websites to track the user, remember preferences, allow the user to login to secure areas of websites, store items in virtual shopping baskets and a whole host of other tasks.

Why and how do we use Cookies?

We use cookies to allow for a greater browsing experience for our users. As illustrated above, Cookies can perform a number of very useful tasks which allow this. We may also use Cookies to help us better understand our users, how they use our website and their preferences to further enhance our website and business.

The Cookies we may use tend to fit into three main categories. A list of the three categories follows, along with an explanation of how and why we use Cookies in each instance.

Analytical Cookies

We may use anonymous analytics Cookies to track the number of users we have, the pages they visit, the duration of the visit, and a whole host of other useful information about how our users browse and engage our website.

Knowing this information allows us to understand our audience reach, audience demographics, the success our marketing campaigns, which areas of our website are most popular, and clearer picture of how to design and implement new changes to our website and business going forward.

We are not able to identify you as an individual using analytics Cookies.

Functionality Cookies

We may use Cookies as a method of storing information which allows you to browse and use our website efficiently.

We may use such Cookies to perform tasks such as storing the items you have added to your online shopping cart, the information you filled into a form, your credentials to keep you logged into a secure area of the website, and to remember various other preferences.

Cookies from third-parties

The Web is an integrated place. Like most other websites, we may have third-party applications, programs, widgets and material on our website. Some of these may use Cookies to track various metrics, store preferences and customise their material to you.

An example of this which is widely used across the Web is social media buttons which allow users to like, share and comment about what they find on websites and may result in Cookies being set.

We cannot view or change third-party cookies, in the same way third-parties cannot view or change cookies set by us.

Cookies used on this website

Below are some of the cookies we use on this website.

Cookie Name Description Session
wordpress_ WordPress cookie for a logged in user. Session
wordpress_logged_in WordPress cookie for a logged in user. Session
wordpress_test_cookie WordPress test cookie. Session
wp-settings-time- WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface and possibly also the main site interface. 1 Year
wp-settings- WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface and possibly also the main site interface. 1 Year
PHPSESSID To identify your unique session on the website. Session

The online shop is powered by WooCommerce, which uses the following cookies:

Cookie Name Description Session
woocommerce_cart_hash This cookie enables the functionality of our shopping cart. Session
woocommerce_items_in_cart This cookie remembers items you have put in your shopping cart. Session
wp_woocommerce_session_ Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. Session

Turning Cookies off in your browser

If you decide to turn Cookies off in your browser you should be aware that certain areas and features of our website may not work as expected.

The majority of mainstream, up-to-date browsers allow you to disabled Cookies. Usually you can find where to do this by going to the options or preference tab within your browser. We offer some links below which may help you:

For users worried about Cookies used by advertisers, you can learn much more about them and how to disable them by visiting Your Online Choices.

You can email info@lovetob.co.uk if you require any further information about Cookies.