DELIVERY OPTIONS

  • Standard Delivery

    £3.00

    Estimated delivery time: 2-4 working days.

    Standard delivery is a tracked service, meaning you can track your parcel all the way to your door. You'll get the tracking details in your email inbox as soon as they're available.

    Need it sooner? Upgrade to Express delivery. ---->

  • Express Delivery

    From £4.00

    Estimated delivery time: 1-3 working days.

    Express delivery is a tracked service, meaning you can track your parcel all the way to your door. You'll get the tracking details in your email inbox as soon as they're available.

One of our core principals, is to create products that are great for you, and do as little damage as possible to our wonderful planet.

That's why:

  • Our product & delivery packaging is recyclable wherever possible.

  • We don't use any unnecessary plastics.

  • We offset all the carbon that's used to get our products to your door.

Delivery FAQs

How do I track my order?

You can see the status of your order in your account, and will receive updates such as dispatch notifications via email.

With our tracked services, you can track your parcel all the way to your door. You'll get the tracking details in your email inbox as soon as they're available.

Can I collect from you in Ringwood?

Sure can! Simply select Click & Collect at checkout, and wait for an email/ text saying it's ready for you to collect. It's usually ready within 2 hours during opening hours. 

Once you have that email/ text, come and see us in the Furlong in Ringwood. It's as simple as that!

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Can I amend my order?

If you want to amend your order, please contact us to find a solution. 

Please note that amending an order after its dispatch is not possible.

Can I cancel my order?

You can cancel your order, providing you do so before its dispatch. After this point we cannot cancel your order.

Do we deliver outside the UK?

Unfortunately, we are currently unable to send Love to b around the world, but we're working hard to get our products to you in the future.

My items have arrived damaged, what should I do?

In the unlikely event your order doesn't arrive in pristine condition, get in touch with us (with a photo of the issue if possiible), & we will resolve the issue for you.

There's an issue with my order, what should I do?

In the unlikely event there is a problem with your order, please get in touch with us, & we will aim to resolve the issue.

Can I return my order?

To be eligible to make a return, your items must be:

● Unopened

● Unused

● In saleable condition

We reserve the right to refuse refunds for opened, used or damaged items. The cost of return postage, will be deducted from the refund. The original postage is non-refundable.

If you would like to return some or all of your order, and the items match the conditions specified in the returns section below, then please contact us.

Click & Collect

To collect your order from us, simply select Click & Collect at checkout, and wait for an email saying it's ready for you to collect. (It's usually ready within 2 hours during opening hours.)

Once you have that, come and see us in the Furlong in Ringwood.

It's as simple as that!

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Returns

  • Create a return

    To create a return, contact us with your name, email, order number & which item(s) you would like to return. 

    You can contact us here or chat with us over there! 

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  • Pack up your items

    Your items must be unopened, unused and in saleable condition. Pack your items carefully, you are responsible for their safe return. 

    We reserve the right to refuse refunds for opened, used or damaged items.

  • Postage

    Once we've given your return the green light, we'll send you a postage label & instructions. You can print at home or at the post office. 

    The cost of return postage will be deducted from your refund.

  • Drop off the parcel

    Once that's all done, you can drop off the parcel at your local post office, unless instructed otherwise on you return instructions. Once your items arrive safely with us, we'll process your refund in 5-10 days.

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